Order 36296861 - Have not arrive yet

[TempestSky]

Hey CS team

My subscription from January have not arrive yet and it is now 41 business days since. My December package was also very late (around 30 business days compared to my normal 10, that the time usual is)(I live in Denmark, if that info is helpful/needed).

I just want to hear if I can get any info about the package or what todo about it. Luckily have my group not been meeting for the last couple of months, put we are hoping to start up in April again and I could really use some of the items here.

Best Regards
TempestSky

[Raychael Allor]

Hi TempestSky,

I checked into this to see if I could find information in regard to your package's location, but I wasn't able to find more definite information than that it left the US.

Given how long it's been, I'd be happy to get a replacement sent out to you! It looks like this month's subscription order hasn't been sent out yet, so would you like the replacement items combined with that order? Or would you prefer it to be separate?

[TempestSky]

Hi Raychael

It will help a lot, if it could be combined with my march subscription, so I would like that.

[Raychael Allor]

Great! I've set up your replacements with order 36370263. I've also resent your confirmation email so that you can see everything on one order. Please let me know if there's anything else I can do for you!