Hello,
I emailed customer service on Feb 28th, and have been waiting and watching the customer service backlog thread. I noticed today that the new update said the customer service inbox was at 0, but I hadn't received a response yet. I'm sorry if I misinterpreted, and am causing issues, but just wanted to double check my email wasn't missed on accident.
I placed an order back in late January or Feb for a deck of the Harrow cards, which was added to my subscription order. I received an email on Feb 4th that my subscription was getting ready to ship out, but no updates since then and I haven't received any of the pdf's either.
A few days ago, I went and looked at the items I had purchased to see if they might be the problem with the shipping, and I found that the deck was permanently out of print, with no option to purchase it on the product page. I think I added it to my cart when browsing the deck products page, but I don't know why my order wasn't flagged when the warehouse got it.
If possible, can I have the harrow deck voided, and then the deluxe harrow deck purchased instead? I realize this will cause a price difference and I'm cool with that, I just want to get the order moving again.
