Voucher Not Working


Customer Service

Grand Lodge

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My wife and I each received $15 gift vouchers at Gateway 2020 and have tried to use them prior to expiration but kept getting "not valid" messages. We have both sent emails to Customer Service email but never got any responses. I looked all over the website and can't find a contact phone number. What can be done to fix this?

Marketing & Media Manager

hlafelf29 wrote:
My wife and I each received $15 gift vouchers at Gateway 2020 and have tried to use them prior to expiration but kept getting "not valid" messages. We have both sent emails to Customer Service email but never got any responses. I looked all over the website and can't find a contact phone number. What can be done to fix this?

Thank you for your patience while customer service gets to your email.

Paizo Employee Customer Service Representative

hlafelf29 wrote:
My wife and I each received $15 gift vouchers at Gateway 2020 and have tried to use them prior to expiration but kept getting "not valid" messages. We have both sent emails to Customer Service email but never got any responses. I looked all over the website and can't find a contact phone number. What can be done to fix this?

Apologies about the delay! I've responded to your email.

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