Missing Subscription Items

[crognus]

Hi.

I sub to all Pathfinder subscriptions. I was never sent the following items. I sent an email about it Feb. 21st and never received a response.

Pathfinder Adventure Path #163: Ruins of Gauntlight
Pathfinder Flip-Mat: City Sites Multi-Pack

Today I saw I never received this item, so I sent another email. Hopefully either that email or this thread gets a response.
Flip-Mat Classics: Red Light District

Also, because I needed access to Pathfinder Adventure Path #163: Ruins of Gauntlight I just bought the PDF (that should be included with my Pathfinder subscription with the physical product). Once, you rectify the situation with the missing physical products, can you please refund me for that order?

Regards

[crognus]

Because this has happened a second time now, please check my account to see if something happened on the backend. I have a feeling this issue is going to continue if some sort of subscription setting isn't checked. I am subbed to the following:

Pathfinder Adventure Card Game
Pathfinder Adventure Path
Pathfinder Battles
Pathfinder Lost Omens
Pathfinder Maps
Pathfinder Adventure
Pathfinder Pawns
Pathfinder Player Companion
Pathfinder Rulebook
Starfinder Society
Pathfinder Accessories
Pathfinder Society
Pathfinder Special Edition Rulebook

[crognus]

Still no answer? I'd just place another order for the physical version. But I want to ensure I get the PDF too.

[Raychael Allor]

Hi crognus,

Apologies, it looks like your post was inadvertently missed! My response ended up being pretty lengthy, so I've emailed you back rather than reply here!