Order 36370861


Customer Service


My card was declined on this order due to being past it's exp date. The card has been updated and should be good now, but it won't let me change the payment option or update the card on the order. We would love to have the books soon, so if you could fix the issue we would be eternally grateful.

Customer Service Representative

Hatlerj wrote:
My card was declined on this order due to being past it's exp date. The card has been updated and should be good now, but it won't let me change the payment option or update the card on the order. We would love to have the books soon, so if you could fix the issue we would be eternally grateful.

Hi!

I took a look at the order and I was able to update your payment method and push the order through for you. You should be receiving an email confirmation here shortly as well. Please let me know if I can assist you further :)


Logan Harper She/Her wrote:
Hatlerj wrote:
My card was declined on this order due to being past it's exp date. The card has been updated and should be good now, but it won't let me change the payment option or update the card on the order. We would love to have the books soon, so if you could fix the issue we would be eternally grateful.

Hi!

I took a look at the order and I was able to update your payment method and push the order through for you. You should be receiving an email confirmation here shortly as well. Please let me know if I can assist you further :)

Thank you so much for taking care of that so quickly. You guys are awesome!

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