several pending purchases


Customer Service


I attempted to buy the Lost Omens: Ancestry guide pdf but my original card purchase was declined. I attempted to fix the billing info and repurchase the item but it would not let me and left several pending purchases for the single PDF. I tried a different form of payment and that left several pending charges as well. Can these pending purchases be cleared up please? I had spoken with Logan Harper and she recommended sending updated purchasing info to the customer service email but I'd like to know if we could clear up these pending purchases on Paizos end because my bank was unable to assist in this matter.

Customer Service Representative

pfftlol wrote:
I attempted to buy the Lost Omens: Ancestry guide pdf but my original card purchase was declined. I attempted to fix the billing info and repurchase the item but it would not let me and left several pending purchases for the single PDF. I tried a different form of payment and that left several pending charges as well. Can these pending purchases be cleared up please? I had spoken with Logan Harper and she recommended sending updated purchasing info to the customer service email but I'd like to know if we could clear up these pending purchases on Paizos end because my bank was unable to assist in this matter.

Hi!

I have reversed the authorizations on our end but please allow some time for it to be reflected in your account. I will be replying to your email here shortly as well :)

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