Checkout still not working


Customer Service


So thanks for the nudge (see previous post here from yesterday) the purchase went through.

So I tried again with a second card deck and the same thing happened.
What is going on?

Customer Service Representative

Farnaby wrote:

So thanks for the nudge (see previous post here from yesterday) the purchase went through.

So I tried again with a second card deck and the same thing happened.
What is going on?

Hi!

Of course :) I'm sorry this happened again. I took a look at the order and it looks like it had old payment information attached to it, so I was able to update the payment method and push the order through. You should be receiving an email confirmation for the order here shortly.


The exact same thing happened to me. I thought I was getting through with verification, but now I have multiple transactions listed.

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