| RoseTheLesbian |
Hello!
This is basically me reaching out to the Paizo CS people. Basically, I just have a question and a complaint/request for help.
My question is; what products, exactly, does the Paizo Advantage discount apply to? In my pending orders (technically my Upcoming Subscription Shipments, but that's the same words in a different coat of paint to be honest), the <i>only</i> one that has a 15% off is one particular AP book, the second book of the Abomination Vaults Adventure Path. Does this discount apply to all AP books? Maps? What about Lost Omens Books, Special Edition Rulebooks (which I will be adding as soon as I can pre-order the third bestiary through the subscription), or Adventures/Modules? I'm fine with the discount not applying to every single item I buy from y'all, but right now, it's not at all clear what does and does not get said discount, with only one particular book of one particular product line receiving it.
Secondly, my complaint/request for help is thus; with my four product subscriptions, I am supposed to receive my choice of a complementary society line. In my case, I want to choose the PFS line, but when I hit the "confirm" button at the bottom of my pending orders, nothing happens. I don't know if this is a display issue and I am confirming it or if I'm not, but I would humbly request that someone on your end address this.
Thank you!
| Logan Harper She/Her Customer Service Representative |
Hello!
This is basically me reaching out to the Paizo CS people. Basically, I just have a question and a complaint/request for help.
My question is; what products, exactly, does the Paizo Advantage discount apply to? In my pending orders (technically my Upcoming Subscription Shipments, but that's the same words in a different coat of paint to be honest), the <i>only</i> one that has a 15% off is one particular AP book, the second book of the Abomination Vaults Adventure Path. Does this discount apply to all AP books? Maps? What about Lost Omens Books, Special Edition Rulebooks (which I will be adding as soon as I can pre-order the third bestiary through the subscription), or Adventures/Modules? I'm fine with the discount not applying to every single item I buy from y'all, but right now, it's not at all clear what does and does not get said discount, with only one particular book of one particular product line receiving it.
Secondly, my complaint/request for help is thus; with my four product subscriptions, I am supposed to receive my choice of a complementary society line. In my case, I want to choose the PFS line, but when I hit the "confirm" button at the bottom of my pending orders, nothing happens. I don't know if this is a display issue and I am confirming it or if I'm not, but I would humbly request that someone on your end address this.
Thank you!
Hi!
The qualifying subscriptions include:Pathfinder Rulebook
Pathfinder Adventure Path
Pathfinder Adventure
Pathfinder Maps
Pathfinder Pawns
Pathfinder Accessories
Starfinder Roleplaying Game
Starfinder Adventure Path
Starfinder Maps
Starfinder Accessories
Your Paizo Advantage 15% discount and complimentary scenario will become available once the first installment of each subscription has shipped. I am also adding a link to our subscription page where we have a FAQ section with more information :)
https://paizo.com/store/subscriptions
Please let me know if I can assist you further!
| RoseTheLesbian |
Hi!
The qualifying subscriptions include:Pathfinder Rulebook
Pathfinder Adventure Path
Pathfinder Adventure
Pathfinder Maps
Pathfinder Pawns
Pathfinder Accessories
Starfinder Roleplaying Game
Starfinder Adventure Path
Starfinder Maps
Starfinder AccessoriesYour Paizo Advantage 15% discount and complimentary scenario will become available once the first installment of each subscription has shipped. I am also adding a link to our subscription page where we have a FAQ section with more information :)
https://paizo.com/store/subscriptionsPlease let me know if I can assist you further!
Oh, I didn't know this. Thank you for the clarification!
And I think y'all have been doing a wonderful job with customer service, especially since the pandemic hit. Kudos to you :)