Order 36267858 & Subscription

[Senonu]

Hi,

I have two questions:

1. I've yet to receive Order 36267858 - all previous orders have come in properly. Do you guys have any more insights?

2. I have the Pathfinder Adventure Path subscription, but don't see any orders for the first part of Abomination Vaults - neither in my Upcoming orders under subscriptions, or in my order history. Could you check if that processed properly?

Thank you!

[Logan Harper She/Her]

Senonu wrote:

Hi,

I have two questions:

1. I've yet to receive Order 36267858 - all previous orders have come in properly. Do you guys have any more insights?

2. I have the Pathfinder Adventure Path subscription, but don't see any orders for the first part of Abomination Vaults - neither in my Upcoming orders under subscriptions, or in my order history. Could you check if that processed properly?

Thank you!

Hi Senonu!

I am so sorry your order hasn't arrived! I have set up replacements to be shipped out with your subscription order :) Some kind folks in the forum just informed me that it tends to be normal for the current subscription items to disappear from the manage subscriptions page before we do our order creation for the month, which is currently scheduled for tomorrow. Please let me know if this doesn't change after tomorrow and I will gladly get that updated for you!

[Senonu]

Hey Logan,

Thank you for your response and quick actions. I really appreciate how you folks handle your customer care.

I'll keep an eye on the site today and check back in if the order processed properly.