Hey, the order apparently got lost between UPS and USPS shipment, would you be able to request an investigation in finding the package and where it got lost to. I've contacted my local USPS post office to find that they never found the package within the shipment from UPS and UPS requires the shipper to make the investigation over the recipient.
Many Thanks,
Volusto
Hi Volusto!
I am so sorry to hear that your package was lost in the post! We are looking into this for you but in the meantime I have set up a replacement to be shipped out to you ASAP, new order # 36310215. Please let me know if there is anything more I can do to assist you :)
Hi Logan,
Just wanted to update you that I've received the first package that was lost earlier. You can cancel order 36310215 as I have the package that I needed. Thank you for your assistance and I hope you have a wonderful New Year!
So glad to hear that your package arrived! I have cancelled the replacement order for you. Enjoy the products :)