Order 21996806 and Order 26270616


Customer Service


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Received an email telling me that the payment method on this order was declined and needed to be updated; however while I can add new payment methods to my account, the system doesn't allow me to actually change what payment method is used for the order.

Not particularly useful to tell me I need to update my payment if you're not actually going to let me update the payment, Paizo.

Customer Service Representative

MiqoRems wrote:

Received an email telling me that the payment method on this order was declined and needed to be updated; however while I can add new payment methods to my account, the system doesn't allow me to actually change what payment method is used for the order.

Not particularly useful to tell me I need to update my payment if you're not actually going to let me update the payment, Paizo.

Hi MiqoRems,

I am so sorry that the payment method was having trouble updating on the order. I have moved it to a new order with your updated payment (order # 36310141). You should be receiving an email confirmation here shortly and your order should be on its way to you ASAP. Please let me know if I can assist you further :)


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

All fixed and email received! Thanks very much. I think I sent in an email about this issue as well, so if I have one in the email queue feel free to delete it.

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