It looks like my PF2E Core Rulebook was damaged in shipping. USPS thoughtfully left it with the large gapping hole facing away and under, so it was not noticeable at first glance. It was highly evident on lifting the package though.
I have not yet fully opened the package to assess the damage, but it does look like the spine of the Core Rulebook has been damaged. From what I can see from the hole, only the PF2E Core Rulebook was damaged. The pretty new hardcover (probably 2nd printing I was hoping), protected the more fragile adventures in the box.
Do I need to talk to Paizo or USPS about this issue and about getting a possible replacement?
Photos of the package and damage.
https://photos.app.goo.gl/E4PWaKUJwcPoEuns9
It looks like my PF2E Core Rulebook was damaged in shipping. USPS thoughtfully left it with the large gapping hole facing away and under, so it was not noticeable at first glance. It was highly evident on lifting the package though.I have not yet fully opened the package to assess the damage, but it does look like the spine of the Core Rulebook has been damaged. From what I can see from the hole, only the PF2E Core Rulebook was damaged. The pretty new hardcover (probably 2nd printing I was hoping), protected the more fragile adventures in the box.
Do I need to talk to Paizo or USPS about this issue and about getting a possible replacement?
Photos of the package and damage.
https://photos.app.goo.gl/E4PWaKUJwcPoEuns9
Hi Nightfox!
I am so sorry that your book arrived to you damaged :( I have set up a replacement to be shipped out to you as soon as possible. The replacement order is # 36307859 and you should be receiving an email confirmation here shortly as well. Please let me know if I can do anything more to further assist you!
Thank you
Is there an RMA slip in with the new book? Or what do I do with it?
And thank you for the quick reply.
Nightfox
Thank you
Is there an RMA slip in with the new book? Or what do I do with it?
And thank you for the quick reply.
Nightfox
No need to worry about sending the damaged product back to us, hope you enjoy the replacement once it has arrived :)