Order 32498278 HELP


Customer Service


Hello,

I have reached out by email and phone several times now with no response. My order has been in pending status since November when I changed my payment method. The payment is authorized, but the expiration date keeps expiring and then getting pushed back. Is the item on back order? Is there a problem with my card?
Please respond.

Sarah

Customer Service Representative

novelcat11 wrote:

Hello,

I have reached out by email and phone several times now with no response. My order has been in pending status since November when I changed my payment method. The payment is authorized, but the expiration date keeps expiring and then getting pushed back. Is the item on back order? Is there a problem with my card?
Please respond.

Sarah

Hello!

I checked on this order for you and it looks like it shipped out on 12/11 :) Please let me know if I can assist you further.

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