Order 33353304 Not Receieved


Customer Service


This duplicates/relates to an e-mail sent separately on 9/28 that relates to a non-supplied item on the above order sent no later than 8/26.

Given its been an entire quarter since dispatch (tracking data is no longer kept for this shipment by UPS) and I can't see that there have been any new updates in the CS tracking thread since mid-November I'm raising this here as well.

I've not received the item on the above order and I've no reason to expect that it'll turn up now. Please re-supply by sidecarting a replacement for my next subscription order.

I would appreciate some indication that this has been actioned.

A lack of response means that I will need to take action via my credit card issuer to recover the charge on this order given the goods purchased have never been supplied.

Customer Service Representative

Spaldy wrote:

This duplicates/relates to an e-mail sent separately on 9/28 that relates to a non-supplied item on the above order sent no later than 8/26.

Given its been an entire quarter since dispatch (tracking data is no longer kept for this shipment by UPS) and I can't see that there have been any new updates in the CS tracking thread since mid-November I'm raising this here as well.

I've not received the item on the above order and I've no reason to expect that it'll turn up now. Please re-supply by sidecarting a replacement for my next subscription order.

I would appreciate some indication that this has been actioned.

A lack of response means that I will need to take action via my credit card issuer to recover the charge on this order given the goods purchased have never been supplied.

Hi Spaldy!

I am so sorry to hear that your order never arrived! I have created a replacement for you to be shipped out with your next subscription order. Please let me know if I can assist you further :)

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