Hello,
For order #36263210 I was mistakenly sent two copies of Belly of the Black Whale (Pathfinder #161) and did not receive We're No Heroes (Starfinder #34). It was shipped separately almost a week after my other subscription items, perhaps this is why? I did receive the proper PDFs, however.
Please advise.
Thank you.
Hello,
For order #36263210 I was mistakenly sent two copies of Belly of the Black Whale (Pathfinder #161) and did not receive We're No Heroes (Starfinder #34). It was shipped separately almost a week after my other subscription items, perhaps this is why? I did receive the proper PDFs, however.
Please advise.
Thank you.
Hi Fumarole!
I am so sorry to hear about this mix up! I have set up a replacement copy of SF #34 to be shipped out with your next subscription order. Please let me know if I can assist you further :)
Thank for taking care of this for me. I see in my account setting for the replacement that there is a charge of $4.55 for Standard Postal Delivery. Is this correct?
Thank for taking care of this for me. I see in my account setting for the replacement that there is a charge of $4.55 for Standard Postal Delivery. Is this correct?
Of course :) You will not be charged shipping for the replacement. It will be ready in your sidecart until your next subscription ships.