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Let me try this again. My email dated 12 August ("Subscription Order Anomaly") on this subject was apparently missed. Since it has been 11 weeks since I sent it, I'm thinking its not in anyone's pending inbox.
This involves two accounts. Mine and my girlfriend (Alison Ooms alias Valkyrie Incarnate). We ordered the Bestiary I Battle Cards back in February (Order#8366388) on her account. It wasn't until late May/early June that the PDFs were added as an option. When we found out that was an option, we ordered all the available cards (spell cards, etc.) and subscribed to the accessories line on my account. You can verify that from my history.
What we are trying to find out is if we can get the PDF of the Bestiary Battle Cards added to either her account (as the one we ordered the physical product from) or my account (as the one with the subscription). Had the option for the PDF been available at the time we ordered it, we would have subscribed then. Having already paid the $59.99 for the print product, we'd like to avoid having to "double" pay another $41.99 to get the PDF as well.
Thx
Hi TwilightKnight,
The retroactive free PDF for the various cards were granted only to customers who had an active subscription at the time of order for each specific deck. Since the subscription on your account wasn't started until June, the Bestiary Battle Cards, regardless of which account they were ordered on, did not qualify for the free PDF. Let me know if you have any other questions about this and thanks for your patience!