First off, I already emailed about this on Tuesday, but I saw how backed up you are and figured this is the better way to go. I hope that's ok!
Anyway, here's my issue:
I recently (October 12) got the Second Edition Pathfinder Advanced Players Guide on Roll20. My Roll20 account is synced with my paizo account so I believe I should have access to a PDF of the APG on paizo.com but I don't see it.
Did something go wrong, or is this item not available for sync or something?
Let me know if you need my roll20 account info.
Thanks so much for your help!
Hi Moloch1066,
I'm so sorry your account sync is not granting you the PDF for your APG. I'd be happy to investigate this for you. You can expect a reply via email once our team has had a chance to connect with roll20 and see what might be holding up your APG. Thanks for your patience!
Thanks for your help so far Joan!
It seems to have happened again on 10/17/20, this time with Siege of the Dinosaurs (Extinction Curse AP 4).
I think I know what happened though: both of these items were gifts. So do you not get the sync for gifts? The roll20 sync page says "access to PDFs on Paizo.com for items you **own** on Roll20" not "items you buy", so I didn't consider it might be an issue.
Hi moloch1066,
I have passed along this information to our team and the team at roll20. If you can provide proof of receipt for the gifted APG and Siege of the Dinosaurs via email to customer[dot]service[at]paizo[dot]com, I can grant those manually for you. If this is not immediately available for you, I'll connect with the team at roll20 to confirm the files and have those granted on your account on paizo.com as soon as possible. Thanks again for your patience!
Email sent with copies of the emails I got confirming the gifts.
I really appreciate the help, Joan! My birthday was a couple weeks ago and these were gifts from my players.
Perfect, that's exactly what I needed on my end! You should see the downloads in your digital library now. Thanks so much for your patience (and happy belated birthday!).
Got them, Thanks so much!