This is a repeat request that was originally sent via email:
Email Date: Aug 12 '20
Email Subject: Orders 26849236 & 22308039 (was Re: Order #22308039 - Items missing)
Issue 1:
Joan previously helped me with three items that were missing from Order 22308039, shipped May 21st, but the replacements have never been sent.
It looks like Order 29914298 contains the replacement items, but hasn't shipped. Missing the final step of submitting the order?
Issue 2:
Order 26849236, shipped Jul 24, was overcharged by $30.50 ($30 should have been from store credit, and $0.50 part of the first ten shipping).
Order 30111171, shipped Aug 27, may have applied the credit missed on order 26849236, but I'm not certain.
Can someone check on that?
Thanks!
Mike / Wolffauer
Hi Wolffauer,
I'm so sorry I missed the reply to your message! I did indeed miss the final step of submitting the order. I've fixed this and your order should ship out today or tomorrow.
I also looked into your overcharged order. It looks like due to your items being "ship later" the voucher was not able to be applied to your order. I have gone ahead and refunded the difference owed of $32.29 to your store credit, and it will be applied to your next subscription order. If you'd instead like it refunded to your card let me know and I'd be happy to set that up for you. Thank you for your patience!
All good! Thanks for your help.
Hello! This is a follow-up to an email about an order.
Email date (most recent): Sept 29
Order # 34691088
I got one of these: "We are eager to ship your products, but we need your help. When we requested authorization for your order on September 21, 2020, we received a "transaction declined" message. Please go to your My Payment Methods page to review your billing information."
I did that twice -- everything is updated and correct, and I couldn't find any way to re-authorize payment on my end. The original payment authorization expired on September 5. What can we do to get this order moving again?
Thanks,
Swashbuckler/Reva
Hi Shameless Swashbuckler,
I have re-authorized your payment and your order should ship out today or tomorrow. Thanks for your patience!
Thank you SO MUCH! Also, sorry for posting this in the wrong thread.
Very best,
Shameless
So close!
Hi again, I just received order 29914298 which contained my missing Skittermander pins, but not the Attack of the Swarm dice. Instead it contained the Attack of the Swarm Pawn Collection (my third...)
Help?
Oh no, I'm so sorry about that Wolffauer! Go ahead and send a photo to our email with the items you received as well as the itemized product list (which is usually included in the box, but no worries if not). Reply here once you've got that sent and I'll send that over to our warehouse team and we'll get you sorted with a replacement for your dice!
Email has been sent. The subject line includes the order number 29914298.
Hi Wolffauer,
Perfect! We received your email and I set up a replacement for your dice with a specific note to our warehouse team to make sure we're sending the dice and not the pawns your way! Thanks again fr your patience!
Dice received! Thank you for all your help!