Hello! This is a follow-up to an email about an order.
Email date (most recent): Sept 29
Order # 34691088
I got one of these: "We are eager to ship your products, but we need your help. When we requested authorization for your order on September 21, 2020, we received a "transaction declined" message. Please go to your My Payment Methods page to review your billing information."
I did that twice -- everything is updated and correct, and I couldn't find any way to re-authorize payment on my end. The original payment authorization expired on September 5. What can we do to get this order moving again?
Thanks,
Swashbuckler/Reva