Order 34961701


Customer Service


Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

I believe that the shipping got calculated wrong on my Order 34961701.

First Ten Shipping
Paizo will pay the first $10 in shipping and handling for any shipment of products totaling $100 or more.

My order was over the 100, so I got a discount, but the shipping part on my order shows the following, making me think it was not applied correctly.

Shipping & Handling $13.43
Shipping & Handling Discount - $3.48

I believe that should be -10.00 instead of -3.48, correct?

Or is something strange happening with the shipping since it looks like the subscription shipment has gotten split in two pieces for some reason?

BTW: I was expecting to see a backlogged queue, but wow you've gotten things caught up. Others have congratulated you, and I'd do the same, but will do it here rather than a separate post. :)

Customer Service Representative

Hi Loreguard!

The shipping discount can get a little convoluted when there are two or more shipments. Your order shipped in two shipments, and the First Ten discount was split between the two. The other shipment that was part of the order shipped complimentary after a $6.52 discount, which adds up with the $3.48 to $10. Let me know if you have any other questions!

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