Declined Payment on Order 9559601

[rarescottyj]

I have sent you guys multiple e-mails about this already but your inbox is so backed up that the emails won't be read in time. My card issuer told me that there was an attempt to double charge the card and that is why the payment method was declined. They had received a request from you to hold $236.03 (which is the cost of the order minus the modified shipping fees) on or around the day I placed the order (9/5) and then received another request to hold $238.28 (the correct value that should have been requested in the first place) on 9/21. They said that if you just go back and remove that initial hold of $236.03 and attempt to process the order again at the right holding value of $238.28, there should be no issue.

[Joan H.]

Hi rarescottyj,

It looks like we don't have any open authorizations on your card now, however when I tried to process your order your bank declined the charge. Previously, the open authorization was preventing charges due to "insufficient funds" however now no reason is given. Once you talk with your bank, let me know and I can process your order manually on my end. Thanks for your patience!