The above order (made on June 25 2020) never arrived, but it's listed as "Complete". My card was charged, but I haven't received anything (it was split into three packages, presumably for customs reasons). I can understand a shipping delay, but the "complete" status makes me think nothing is coming at this point.
I emailed customer service in August, and again this week, but I've since seen there's an (understandable) backlog of emails. I appreciate the regular updates on that front, but thought I'd post here as well in case that helps move things along. I appreciate any insights!
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Hi Swashbuckles,
Thank you so much for your patience as we work through our backlog. When your order says that it's "complete," that just means that it has shipped out from our warehouse. We have had reports from international customers of their books arriving several months late in some cases, and your books should still be on their way. I am linking our International Shiping thread where you can find get advice and more information from other international customers. Thanks again for your patience, and let me know if you have other questions or concerns!
Hi Joan,
Thanks for getting back to me! The forum post was the most recent of my queries, feel free remove the two emails from my account's email address in the Customer Service queue. Fingers crossed!
Got it! Thank you for letting us know, I have marked your emails as completed. Let me know if you have any other questions!
Hello,
It's now been over five months and I still have not received my order, and I really doubt that it's still in transit at this point. I'm not seeing any delays like mine from other Canadian customers. Please replace the order.
Got it! Thank you for letting us know, I have marked your emails as completed. Let me know if you have any other questions!
At what point can I get this order refunded or better yet replaced? Nothing has arrived in six months.
Got it! Thank you for letting us know, I have marked your emails as completed. Let me know if you have any other questions!At what point can I get this order refunded or better yet replaced? Nothing has arrived in six months.
Hi Swashbuckles!
I am so sorry your order never arrived! I have set up a replacement, order 36315160, to be shipped out to you as soon as possible. Our sincerest apologies for the delay! You should be receiving an email confirmation for the replacement order here shortly as well. Please let me know if there is anything more I can do to further assist you :)