Hey so I'm posting here because my Core Rulebook for 2e that I ordered last month arrived today, but it's corner was bent and torn :(
It's not the end of the world, but I was looking forward to a new copy of the rulebook to go with my playtest version, and this version is more damaged than the 1e Core Rulebook I've had for almost a decade now. I was wondering if there was a possibility that I could get a replacement that was new?
I still have the packaging so I can send that back, and I also took pictures but I don't think I can upload them here. The corner protectors were in place (as was the bubble wrap on top), but I suspect the book was forced in too hard?
I don't know if there's anything else I should be doing; I figured the official Paizo forums were the best place to go initially.
Thanks for any help you can give
Hi magispitt,
Thank you so much for your patience as we work through our backlog. I'm so sorry that your book arrived damaged! Please send a photo of the damage to customer.service[at]paizo[dot]com and we'd be happy to set you up with a replacement book. Currently, the Core Rulebook is on backorder and we expect to begin shipping out new orders for Core Rulebooks in November. Thanks again for your patience!
Hi magispitt,
Thank you so much for your patience as we work through our backlog. I'm so sorry that your book arrived damaged! Please send a photo of the damage to customer.service[at]paizo[dot]com and we'd be happy to set you up with a replacement book. Currently, the Core Rulebook is on backorder and we expect to begin shipping out new orders for Core Rulebooks in November. Thanks again for your patience!
Hi Joan,
I emailed Customer.Service@paizo.com on the 29th of August with photographs of the damage from a half-dozen angles, but have not yet received a response. The content of the email also contains a link to this message-board thread.
I understand that the support systems at Paizo are under strain at the moment, and wish you the best in this endeavor.
- The infrequent messages on my part are to prevent myself from staying at the bottom of your que. As I understand it, your policy is to address concerns chronologically where possible (which repeated emails and posts curtail)
Hi magispitt,
I see the email with photos in our inbox and have set up a replacement order for you. Thanks for your patience!
Hi magispitt,
I see the email with photos in our inbox and have set up a replacement order for you. Thanks for your patience!
The book has arrived and looks great!
Thank you :)