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From time to time, you see people post about a PDF being too big, having poor resolution, etcetera
In cases like that, it may well not be a customer service issue (and given this forum is absolutely inundated at the moment, perhaps it would lead to a quicker resolution if you direct your query elsewhere).
The website feedback forum is broader than it sounds, and is monitored by the IT team. If you have an issue with a PDF you can download successfully but has issues, it might be worth posting about it there in the first instance. Posting it here means CS have to look at it and then pass it on to the tech team for potential resolution.
If your problem is that you can’t buy it (or you have bought it but it’s not showing up) then this is the correct forum.