I am trying to reach out regarding my subscription shipments. This may not be you guys but I see the shipment was sent back in July. I believe the 10th of July it said my order was complete. I have not seen my book yet and I just got notification of the next item shipping. Can you please help me track down my item and where it might be? Thanks
I am trying to reach out regarding my subscription shipments. This may not be you guys but I see the shipment was sent back in July. I believe the 10th of July it said my order was complete. I have not seen my book yet and I just got notification of the next item shipping. Can you please help me track down my item and where it might be? Thanks
Today I just received my August order but I have yet to receive the one from July with the first book in the AP. Please respond. Everytime I call the line just rings and the voice mail is full. Also emailing has yet to yield a response either.
Paizo Customer Service is working from home due to the pandemic and dealing with a huge backlog. As you've discovered, that means that no one is answering the phones. As of yesterday, they had worked their way up to emails received June 30th. They seem to be catching up to forum posts a little more quickly, but they deal with them from the bottom of the list to the top so adding a new post in your thread moves it to the end of the line.
Don't post here again, and Customer Service will get to you sooner. Here is some information about what Paizo is doing to improve the situation going forward -- and if you need to vent and/or commiserate, you can do so in that thread without affecting the response time to your issue.
This is resolved. Apparently a neighbor a few streets over held onto my package for weeks before dropping it to me and my local mail person is a buffoon.
Glad to hear you were able to receive your package Lunchbox3000!