Benjamin Debrick
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I updated my credit card information on my subscriptions but my first Pathfinder Battles case (LA) is still stuck in pending, saying “This order needs a valid payment method”. (Order 12425864) But this is the same card that worked just fine for the next Battles case (COLO) and Lost Omens: Legends
Now I have tried to subscribe to PFS scenarios but the cart is going back to using the old credit card number and is not giving an option to change it to the new one.
| Joan H. Customer Service Representative |
Hi Benjamin,
Thank you so much for your patience as we work through our backlog. I'm so sorry that our system was giving you trouble with your payment. It looks like you were able to start up your Pathfinder Society subscription but let me know if you have any questions or concerns about your subscription. For your Battles case and Goblin Village, I have gone ahead and processed a new order for you and that should ship out tomorrow. I noticed that because the first item of your subscription hadn't shipped, you weren't receiving the Battles discount on subsequent items. I went ahead and processed a subscription discount for your order for City of Lost Omens case and applied the difference to your pending order. Thanks again for your patience!