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Well... I don't dare post this update to my original post or I'll never receive a response. :(
2. Do not bump your threads on the CS forums. This one helps you more than it helps us! Customer Service replies to forum posts in the order they are received - that means from the bottom up. When you reply to your post, that thread gets moved to the top of the forum AKA the end of the line. Likewise, if you reply to someone else's post, you'll send them to the end of the line. It's best practice to always start your own thread, even if you see that someone else needs help with the same issue!
It would seem that enough time has passed that the original charge approval was removed by my bank, and I was able to submit another payment authorization on this order. The order now shows as payment authorized on the remaining balance. Hopefully it'll be shipped in the next couple of days.
HOWEVER.... there is a problem with the amount. The original order total was $153.70. $19.48 was approved and the balance that should have been charged would be $134.22. The authorization on the order is for $139.99. Why did this increase of $5.77?
Further, my order was for over $100 so I should have received a $10 discount on the shipping. The order shows a discount of $5.97.
What is going on? I didn't want $5 to hold up this order because I expect you to run out of stock on the dragons (surprised you hadn't yet actually), but this all seems suspect, especially when we can't reach Customer Service directly. And being forced to wait almost 2 months for a response to our concerns only makes it feel worse.
Hi ckdragons,
Thanks for your patience as we work through our backlog. What I see on your order as well as the confirmation email sent to you is the following:
Subtotal (3 items) $135.98
Estimated Sales Tax $9.86
Shipping & Handling $23.63
Shipping & Handling Discount - $10.00
Order Total $159.47
Looking at your orders, it does look like a second confirmation was sent by our system once the payment failed that did not calculate sales tax correctly. Since this quote was lower, I have gone ahead and refunded the difference of $8.70 back to your card. Thanks again for your patience!