Hi,
I've tried ordering The Bestiary 2 several times.
I now have been charged 6 times and have one pending charge and
the PDF is still in my cart and not in my digital content.
Please refund all the erroneous charges, refuse the pending charge and put the pdf in my content.
The charges were charged as follows:
12:10 7.31.
12:10 7.31.
12:12 7.31.
12:13 7.31.
12:19 7.31.
14:28 8.1.
and just now I tried again so pending at 19.50 8.8.
Thank you for a prompt resolution.
BTW, I already tried deleting it from tha cart and adding it again.
That seems to be a thing now. Luckily I only got double charged.. mine is no longer pending though... both went through.
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Yeah, I've been charged 6 times only 1 is pending.
So I'm down 6 x $14.99
Hi Farnaby,
Thank you so much for your patience as we are working through a large backlog of messages. It looks like your card was being declined by our system due to an address verification issue. Our records indicate that the billing address provided does not align with the billing address your bank has on file. Please verify your billing address with your bank before trying your order again. While you may have seen pending charges for each attempt to submit the order, we did not pull any funds from your account and you should have seen all of your held funds released to you.
Cthulhusquatch,
Do you have an order number handy for the double charged order? If so, let me know and I can investigate further. Thank you for your patience!