Accidentally bought the same PDF 12 times

[Uncle Leo]

Hello, I was attempting to purchase a PDF of the new Pathfinder Advanced Player's Guide and kept getting a "card declined" message. I tried several times thinking it was the billing address or the card number but never succeeded. I woke up this morning and checked my banking app and saw that the money was extracted from my account 12 times and I still didn't get what I purchased. Is there any way to fix this?

[David knott 242]

See here for what really happened.

Odds are that those authorizations will be released back to you before anyone from Paizo can do anything.

[Joana]

As an addendum to David's very correct post, what usually causes your card to be declined on Paizo.com is failed address verification: the address on record at your bank or card issue doesn't exactly match the billing address you've entered at Paizo. It's an anti-fraud measure.

[Uncle Leo]

Joana wrote:

As an addendum to David's very correct post, what usually causes your card to be declined on Paizo.com is failed address verification: the address on record at your bank or card issue doesn't exactly match the billing address you've entered at Paizo. It's an anti-fraud measure.

The billing address I was using for my card is the exact one on my bank statement so it's a little strange that it didn't work.

[Joana]

Then wait for Customer Service, and they'll be able to help you. Do not post in this thread again, however. Customer Service works from the bottom of the list to the top, so bumping your thread moves you to the back of the line.

They're running behind right now, between the pandemic and the Humble Bundle and GenCon, so you'll have to be a little patient, but they'll get you sorted.

[Joan H.]

Hi Uncle Leo,

Thanks for your patience as we have had a large influx of messages. Our system indicates that your card was declined because the address provided did not match the address your bank has on file. Please double check the address by calling your bank before attempting again. Let me know if you have any other questions!