High shipping charges - July subscription order 29190698


Customer Service


Hi Paizo CS people

I wonder if you might look into the above order for me?

It shipped via mail innovations international in two packages (I have my subs set to ship,cheap as possible at the moment) and the total shipping charge was $152, which seems excessive for non-express shipping.

I appreciate it was a nig month, but it wasn’t that big! :)
Any light you can shed would be appreciated.

Cheers
Steve

Customer Service Representative

Hi Steve,

In mid-July, there was a shipping rate change and it looks like the system used the new rate instead of the original quote. I'm so sorry about that! I have refunded the difference to your store credit. Additionally, you should see your shipping rate is a bit higher now than what you may be accustomed to due to Mail Innovations rate changes. Thanks for your patience and let me know if you have any other questions or concerns regarding your shipments!

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