Problem redeeming PaizoCon GM gift certificates

[Holger Christiansen]

Hello Customer Service,

I finally wanted to place a larger order and redeem my gift certificates I received for GMing at PaizoCon, now that the APG is finally not a preorder anymore (which are excluded for the vouchers).
Unfortunately, the system doesn't recognize the two codes I have gotten. Neither when trying to enter them in step two of ordering (payment method), nor when I try to enter them directly under "My Gift Certificates".

What can I do to use those vouchers ASAP? I would especially like urgent access to the APG, since I will be GMing at GenCon this weekend and chances are that players might be using the new classes / ancestries, for which I am currently not prepared :(

[The.Vortex]

The issue has been fixed by Tonya :)

[amberlink]

I am having a very similar issue to this one, trying to redeem a voucher and it won't work no matter what I do

[Eric.hansen71]

I'm also having this issue

[Alex Speidel]

Hi folks,

We had an issue with vouchers lately where our system got too aggressive and over-cancelled; we're working on ironing it out but it's a manual process. If you email the code to [e-mail] and let us know what con you got it from we can un-cancel it for ya.