Missing Subscription Discounts?

[Tumbling]

Hello,

I emailed about this issue three weeks ago but did not receive a response.

I am a subscriber to four subscription lines and have only received a discount on my first order.

Two orders are in question here:

Order #30187551 was shipped today, containing the APG and Legends. These were billed at full price and were automatically shipped as part of my subscription plans.

Order #23283261 was shipped back in May, containing the Bestiary 2. This was billed at full price but was not automatically shipped as part of my subscription plans (though it is a text in the subscription plan I am enrolled in).

Please let me know what can be done to address this.

[Joan H.]

Hi Tumbling,

Thank you so much for your patience as we have had a large influx of messages. It looks like an error with your original subscription order was trickling down and affecting your monthly subscription orders. I have fixed this and you should see your subscriptions spawn with Paizo Advantage. I have also granted you a refund to store credit for the orders that should have been discounted. That credit will apply to your next subscription order. Thanks again for your patience, and please let me know if you have any other questions.