Humble Bundle Physical copy of rule book not allowing me to order book


Customer Service


I entered the code from Humble Bundle and it shows it accepted on my account, but it does not so anywhere that I can complete the order to enter shipping info or pay for the shipping. Please help.


From the title, I thought the physical book was saying things like "I can't let you do that, Schaefer." I'm glad to see that isn't the case!! Worry not, the staff will help you.


Thanks for the reply. I made the post on my phone and did not even realize how poorly worded it was until you mentioned it. Hopefully, I will hear from them soon. I am looking forward to 2e. At least for now, I have the PDF copy to look over.

Customer Service Representative

Hi SSg Schaefer,

Thank you so much for your patience as we have had a large influx of messages, and I apologize that our system was giving you some trouble with completing your order. You can add your payment and shipping information under your account settings. Once that's done, you can reply here and I can double check to make sure your order is all set with the updated information.


Pathfinder Lost Omens, Pathfinder Accessories, PF Special Edition, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

I am having the same issue, but didn't want to duplicate threads. I was hoping u might be able to help me out as well, Joan. Thanks.

President

SSg Schaefer wrote:
Thanks for the reply. I made the post on my phone and did not even realize how poorly worded it was until you mentioned it. Hopefully, I will hear from them soon. I am looking forward to 2e. At least for now, I have the PDF copy to look over.

Hey SSg Schaefer, I've poked your order so your address is now attached but there's still no payment method. Please log in and add a payment method and approve the shipping and you should be ready for when these books are back in stock in late November.

President

Crystal_Bearer wrote:
I am having the same issue, but didn't want to duplicate threads. I was hoping u might be able to help me out as well, Joan. Thanks.

Hey Crystal_Bearer, I've printed out your order and the warehouse will ship it today. Sorry for the delay.

Customer Service Representative

Hi Ryan,

Customer Service is currently working through a backlog of messages dating back to July 1, and I apologize that we have not yet been able to reply to your email sent on August 18. Due to the popularity of the Humble Bundle, we no longer have the CRB in stock and expect to be able to ship out the remaining orders for CRBs in November. I apologize for the delay and thank you for your patience!

Customer Service Representative

Crystal_Bearer,

It was possible for some folks to miss the checkout step for the physical book, which required folks to scroll down a bit on the page to find a mini checkout section. I imagine this is what happened in the case of your Humble Bundle redemption, so while your book was redeemed, it was sitting in an unsubmitted state. I've gone ahead and fixed this for you and you should see a confirmation email shortly! As mentioned above, you can expect your book to ship out in November due to the backorder status of the book. Thanks for your patience!

Community / Forums / Archive / Paizo / Customer Service / Humble Bundle Physical copy of rule book not allowing me to order book All Messageboards
Recent threads in Customer Service