Cannot update payment method for pending order 30767492


Customer Service


Pathfinder Lost Omens, Rulebook, Starfinder Roleplaying Game Subscriber

Hello,
My debit card was recently lost and I had to cancel it. I have a new card. I have two pending orders. I have successfully updated the payment method for one pending order (the PF2 APG -which bounced because I was charged on the ONE day that I had to freeze my card) but I cannot update the payment method for my other pending order, order number 30767492. This order is for the shipping cost of the PF2 hardcover CRB that came as part of the PF2 Humble Bundle offer.

If the existing payment method for the order is used, it will not go through because that card no longer exists.

How should I proceed?

Thanks muchly,
Bret

Customer Service Representative

Hi Bretdog,

Thank you so much for your patience as we have had a large influx of messages. It looks like you were able to update your payment information for order 30767492 but please let me know if you have any other questions or concerns regarding your order. Thanks again for your patience!

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