| 1 person marked this as a favorite. |
So I reactivated my subscriptions a few weeks ago, and had the outstanding items placed into my new order. The total charge, including shipping, came to a total of $220.26, of which $49.40 was shipping. After over two weeks of the order pending, the payment authorisation expired, and upon checking today, more than a week after that, I see that a new payment authorisation has been generated, but the shipping cost has risen by $36.54.
Are you honestly trying to tell me that the cost to ship the same order has jumped by almost $40 in three weeks? If so, I'd argue that it's on Paizo for not shipping it sooner, given that I'd already paid for it. What's the deal?
And while I'm here, I note that you've gone from charging me almost $50 to ship a $165 order, which is steep as it is, to almost $90. This doesn't sound remotely like the 'cheapest shipping method' option I've selected for my subscriptions, so could you check that as well?
Hi Totus Gnarus,
Thank you so much for your patience as we have had a large influx of messages. I believe this may have been caused by a possible service rate change over this summer. However, when those occur, they are not supposed to charge you more than quoted when the package ships from our warehouse. I have refunded you the difference of $36.54 back to your original payment. It may take up to 7 days to see the refund on your end. This should not happen moving forward, however due to service rate changes you may still find that shipping costs are higher than you previously paid. Thanks again for your patience and please let me know if you have any other questions about your order.