Order 26931711 double charged needs fixing asap.


Customer Service


Pathfinder Pathfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber; Pathfinder Roleplaying Game Superscriber

This order is supposed to have used my credit for the entire order, but on the authorization is holding the entire amount from my bank account. This is after 181.96 credit amount was already removed from my paizo account when the order when pending. Can this please be fixed asap. This is a big order and I didt expect 190 something dollars to suddenly disappear from my bank account.


Pathfinder Pathfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber; Pathfinder Roleplaying Game Superscriber

I mean if anything tue authorization to my bank should be like 16 dollars to cover the difference.

Customer Service Representative

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Hi Cap'n, I'm sorry about that! I have refunded your card and charged your store credit. It can take up to 5 business days to see the funds returned to your original form of payment. Thank you for your patience!


Pathfinder Pathfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber; Pathfinder Roleplaying Game Superscriber
Joan H. wrote:
Hi Cap'n, I'm sorry about that! I have refunded your card and charged your store credit. It can take up to 5 business days to see the funds returned to your original form of payment. Thank you for your patience!

Thank you Joan, I really appreciate this. I wont lie it was a worry the day it happened. I thank you Customer Care individuals for your hard work.

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