Order 24319781 seems to be lost

[WVUFan1971]

I'm a little upset, but not at you guys.

My subscription order shipped on June 18th, and it was, as normal, trackable. The last time the tracking info was updated by UPS was on June 22, where it said it was transferring the package to USPS.

Today, I contacted the South Charleston post office hub, who claimed UPS never transferred the package to them, and that I needed to contact UPS. After fighting with the automated system with UPS, which claimed to not understand the tracking info, I spoke with a customer service agent, who said that wasn't a UPS tracking number. I explained it was a UPS Mail Innvations tracking number, and the agent claimed that such a service did not exist.

I then spoke to a supervisor, who said I needed to contact USPS. I told them I already did, and they said to contact UPS. She then said to contact Paizo, and you would contact UPS, which I thought was tremendously stupid since you guys have no control what happens to a package after it leaves your fulfillment center, but here I am.

Is there any way you could find out what's going on with the package? I'm sorry to bring you into this.

Thank you.
- Eric

[Diego Valdez]

Hello Eric,

I have set up a replacement for you to ship out along with your July subscription order. You will be receiving an updated email confirmation.

If the scan during the transfer between postal services is missed the tracking won't update with the USPS delivery confirmation number (their tracking number) and they will insist they did not receive the package, even if they did. Likewise UPS MI will insist that they handed it off. As you suspected there is nothing we can do about the package except set up a replacement.