Ok so I sent an email on Monday because the wrong address was in. I had to retype it because your system doesn’t always store things correctly. The shipment was shipped and the address was not corrected. It looks like this cannot be fixed now.
This is very frustrating as I followed your guidelines and nothing was corrected. Now what happens?
Is there any rhyme or reason on how customer service answers posts? I have seen post submitted after mine that have gotten attention. And yet mine has not gotten any response. Still haven’t seen either of my orders. It is now past a week in which one should have been delivered.
Never got this shipment.
Hi Michael,
Thanks so much for your patience and I apologize that our system did not save your updated address. I have set up a replacement with your August subscription order and you should see a confirmation email shortly.
Customer Service typically prioritizes order cancellations around our subscription shipments and I apologize again that we were not able to get to your request sooner.
Thank you again for your patience!