Response time on defective product inquiries

[alicor487]

I sent an email a few days ago regarding a defective Bestiary, I know covid and such has delayed response times. I was just curious about how long I should wait before reaching out again?

[CrystalSeas]

Until you get a response.

Here's the thread where you can check where they are in the email queue. If they go past the date you sent the email without contacting you, then it might be good to post again in this forum

Paizo Customer Service Status Updates & What to Do

AS of right now, they have gotten through the April 30 emails.

[alicor487]

Yikes alright sounds good. Thanks for the information. This is the second Bestiary I have gotten with a different issue this time so my FLGS said to take it up with Paizo.

[AJCarrington]

For reference a couple of us reported some issues with Part 4 of the current AP back at the end of April. I received my replacement earlier this week.

[Sam Phelan]

Hello alicor487,

I responded back to your email so we could settle some details needed to set up the replacement! I'll keep an eye out for your response in the inbox, but feel free to ping me back here too! We'll get it sorted for you.