Order 24053991 - Order Split; added extra shipping cost


Customer Service


Pathfinder Adventure, Adventure Path, Lost Omens, Rulebook Subscriber

My order contained 3 items:
Pathfinder Adventure Path #154
Pathfinder Adventure Path #155
Pathfinder Bestiary 2
Subtotal: $77.47
Estimated Sales Tax: $5.24
Shipping & Handling: $7.89
That SHOULD be an order total of $90.60

Instead, the order shows $96.25

I realized this was because for some reason the order was split into two shipments, AP#155 and then AP#154 & the Bestiary 2. This split order appears to have added an additional $5.65 to the order.

I posted about this in the May shipping thread a week back, but decided to wait and see if it was fixed once the order was finalized.

Today I received an email that Pathfinder Adventure Path #154 was shipping out, separate from the rest. So apparently nothing has been fixed. With orders already shipping out I know they obviously can't be shipped together, to save that extra $5.65. But I at least wanted to make you aware that there are still problems with the system.

Thanks for your time!

Customer Service Representative

Hi Pigraven,

I have credited your account for the difference in shipping calculated by our system. I apologize we weren't able to get this fixed for you before your order shipped out. Thanks for your patience!

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