| Joan H. Customer Service Representative |
Hi John,
I'm so sorry we missed your cancellation request. Your subscription is cancelled now and since you clearly requested cancellation before the book shipped, I would be happy to issue a refund to store credit or a refund back to your original payment method. As this was due to an oversight on our part, you are welcome to keep the book as well. Let me know how you'd like to proceed, and thanks for your patience!