Order 19053761 - pending and looks like it's about to cancel due to non payment?!?

[JosephStoneking]

Hello,

I placed my order on the 14th. The transaction posted to my checking account, but then two days later turned into 'pending auth' for 3 days and as of today is no longer listed in my account as a charge.

Your system reports that the transaction will expire as of tomorrow.

I don't want to lose out on this order. The funds -are- in the account. Please re-charge my method of payment so my order can be completed/shipped.

[Joana]

Check out this FAQ. What you're seeing is normal: Paizo checks your payment method when you place the order with an authorization but doesn't charge until your order ships. Because Paizo is in the middle of its monthly subscription shipping window (and because of staggered workshifts due to Covid-19), orders are taking longer to ship out than usual.

[JosephStoneking]

Joana wrote:

Check out this FAQ. What you're seeing is normal: Paizo checks your payment method when you place the order with an authorization but doesn't charge until your order ships. Because Paizo is in the middle of its monthly subscription shipping window (and because of staggered workshifts due to Covid-19), orders are taking longer to ship out than usual.

Okay. My main concern was that the website shows the method of payment expiring as of today, I wasn't sure if this cancelled the order outright. I understand the delay, just didn't want it to be cancelled completely.

[David knott 242]

The date given should just be for the expiration of the authorization. If it expires before they ship, they will just redo the authorization. They have had to do that with me both this month and last month.

[Joan H.]

Hi JosephStoneking,

All of the information provided here is correct. I apologize that our system caused some concern here. Let me know if you have any other questions or concerns.

Thanks Joana and David knott 242 for the replies!

[JosephStoneking]

Joan H. wrote:

Hi JosephStoneking,

All of the information provided here is correct. I apologize that our system caused some concern here. Let me know if you have any other questions or concerns.

Thanks Joana and David knott 242 for the replies!

Hey Joan,

I'd like to remove the Rise of the Runelords book from my order and then re-process the remaining items in my order when you're able to do so.

Can you do that or do I need to cancel the entire order and then re-create it?

[Virginia J.]

Hi JosephStoneking!

I took the Rise of the Runelords book off of your order, and you're all set to go.

[JosephStoneking]

Hello,

I see the order is now awaiting backordered products. Is there a possibility you could ship out what you presently have and then follow up with the remaining items?

[JosephStoneking]

Hello,

I saw that my shipping charges jumped from $8~ to over 20. Please cancel the order altogether. I'll order the books and cards some other time.

[Joan H.]

Hi JosephStoneking,

It looks like our team was able to take care of you via email. Let me know if you have any other questions, and thanks for your patience!