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I bought a game master guide and got the shipping confirmation e-mail on February 18th. The tracking information in the e-mail does not work and today is 3 weeks and I still have not received my my game master guide. Order number is 8686858 I would appreciate any help in solving this, thank you in advance.
Welcome to the club, there are a few of us awaiting a response on the same issue. We should make t-shirts.
There have been communications about some of the warehouse challenges these last few weeks but none to the three of us now who have posted about this specific issue and I know that I’ve sent multiple emails and posts here. Their voicemail box was full when I placed calls and I’ve not phoned since.
Obviously they’re also dealing with the difficult balancing act of figuring out how to address Coronavirus.
It’s frustrating, I know.
I just posted my details in the Feb New Releases sticky thread. Maybe someone will look there and see it. If you post there as well maybe we‘ll have a better chance of getting a reply
They seem to answer those pretty quickly I’ve noticed, best of luck. How long have you been waiting so far?
Sent my first email on the 24th
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You two might want to quit posting to this thread. Each time you do so, you move yourselves to the back of the line as doing so makes your thread more recent -- and they usually answer the oldest thread first.
Diego replied to my initial email just a few minutes ago, so they are working their way through the backlog - I hope they get to you soon.
Hi Tanderious,
I'm so sorry your book never arrived! It looks like your book was probably lost in the post. I've gone ahead and set up a replacement order for you and you should see a confirmation email shortly. The warehouse should be able to ship this out Monday! Thanks for your patience!