Order 7662568


Customer Service


I moved one of the items to the sidecart because it wasn't in stock but I wanted to put it in so I remember to take it out when it's available.

So I did that, but then removed it because I was confused about how store credit was applied. So I can't find it in my sidecart anymore.

Did that order actually charge my store credit (for the item in the sidecart I mean), or can I just readd the item to a new order and just treat it as if it were new?

Customer Service Representative

Hello zeroth_hour2,

I'm having some trouble figuring out what happened. That order number is currently bugged, but based on what I can tell, the item is no longer in the order, and no store credit was saved to the order, as recent store credit transactions indicate that the store credit was removed from the order. You should be good to just re-add the item to a new order, but please let us know if you notice anything out of the ordinary.

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