| Sam Phelan Customer Service Representative |
Hello kevin_video,
The VAs receive their scenarios under a different system than the subscriptions, so that would be a different issue than issue in this thread. To my knowledge the process to grant VAs scenarios should have been run. If those individuals contact us we can take a look at their accounts to figure out what's going on. Thank you!
kevin_video
|
Sam Phelan wrote:
Hello kevin_video,
The VAs receive their scenarios under a different system than the subscriptions, so that would be a different issue than issue in this thread. To my knowledge the process to grant VAs scenarios should have been run. If those individuals contact us we can take a look at their accounts to figure out what's going on. Thank you!
No problem. That was what I had suggested to them as well.