Order 9113387

[Merky]

After i submitted this order for some reason the books stayed in my cart, and after removing the books from my cart they disappeared from my pending order and it ended up going from pending to complete with nothing shipped or charged. I reordered the books as part of a new order but i'm somewhat scared this order might reopen with the books and i'll end up getting twice as many as i wanted. Could i get this order closed/removed just in case?

[BENSLAYER]

Me too!

[Sam Phelan]

Hello Merky,

I can confirm that the original order won't charge or send any duplicate items. Since you reordered, I'll leave it in the state it is now, as I'm sure that it won't charge, but it will appear as an empty completed order in your order history. If you have any questions or concerns about this at any time, just let us know.

Hello BENSLAYER,

I reassembled your order based on the information I could find. You should soon receive a new confirmation email for the order. I have suspended it until you confirm that it contains the items that it should. Once you confirm the order is good to go, we can get it shipped out! If you have any questions or concerns about the confirmation email, please let us know. Thank you!

[BENSLAYER]

Sam Phelan wrote:

Hello Merky,

I can confirm that the original order won't charge or send any duplicate items. Since you reordered, I'll leave it in the state it is now, as I'm sure that it won't charge, but it will appear as an empty completed order in your order history. If you have any questions or concerns about this at any time, just let us know.

Hello BENSLAYER,

I reassembled your order based on the information I could find. You should soon receive a new confirmation email for the order. I have suspended it until you confirm that it contains the items that it should. Once you confirm the order is good to go, we can get it shipped out! If you have any questions or concerns about the confirmation email, please let us know. Thank you!

Dear Sam,

I just e-mailed back before seeing this, as there are two unresolved issues that will keep recurring :

* The items were incorrect, so I used the Cart issue itself to update the order to the seven items that I originally ordered. Please note that I sent my confirmation e-mail with the correct items on it to Customer Services but it was not referenced at all, (I stated it in my thread in this forum under 'Order 9276155').
* The Cart issue remains - it does not clear when a customer purchases something, and if they add/remove items it alters the latest Order History. This includes flagging the purchase order as Complete if the Cart is cleared.

Additionally, my bank has already received a request for the original amount on 30th November, (which is slightly more than what the Cart now shows), so I want to ensure that I am not going to get charged twice ...

Kind regards,

BENSLAYER