Order 1009571

[frostnumenor]

Order pending since 9/1/19. Three or Four emails sent to Customer Service and the Store emails. Order originally set to ship 1-5 days then changed to 4-8. Product page says 1-5 still. Original authorization has expired. Order neve changed from Pending. No communication from paizo other than standard we are busy due to 2e.

I just want to know whats up with my order. I see there are staffing issues, but that is what they make temp services for. I also read the priority goes phone -> message boards -> eventually email, so i thought i would try my luck here.

Is there some massive announcement i missed regarding 2e orders? If so why does the product page say ships within 1-5 business days?

Thank you,

[Sam Phelan]

Hello frostnumenor,

Unfortunately it is the reality of our current workload that we are a few weeks behind in the inbox and working on catching up. If you have an urgent matter, our phone number is the quickest way to get a hold of us. The warehouse is also doing their best to catch up on orders, although I am surprised how long yours took to ship. It appears to have gone out yesterday successfully and is on its way to you.

If you have any further questions or concerns, please let us know. Thank you!