Order #8122373

[lonejedi]

Just received my monthly subscription shipment and have encountered just my second printing error ;)

It looks like 3 pages in Tomorrow Must Burn (PF2 AP #147) got “smudged” during printing (pp. 33-34, 39).

Could I please arrange to get a replacement? Email sent to Customer Service with a photo attached (including some of a “clear” facing page for reference).

Thanks!

[Sam Phelan]

Hello Ionejedi,

I have set up a replacement for AP 147 in your sidecart. Thank you for providing pictures and I'm sorry that arrived misprinted. If you have any questions or concerns, please let us know. Thank you!

[lonejedi]

Cool beans. No way my players get that far before next month, so the sidecart route works just fine for me :) I'll keep my eye out for my next authorization email. Thanks a lot!!!

[lonejedi]

Just out of curiosity... I haven't seen a replacement set up via Sidecart before. Is that a new process? It works out fine for me, and it's got to save Pazio a bunch of extra shipping dollars, but I'm surprised (as an avid Customer Service reader) that I haven't noticed that more often.

[Steve Geddes]

lonejedi wrote:

Just out of curiosity... I haven't seen a replacement set up via Sidecart before. Is that a new process? It works out fine for me, and it's got to save Pazio a bunch of extra shipping dollars, but I'm surprised (as an avid Customer Service reader) that I haven't noticed that more often.

I’ve seen it from time to time. I think it depends on the customer, how many subs they have and perhaps how close it is to the next spawning date for that customer’s specific sub combination.