Hi guys.
I have changed my payment information adding a new credit card and deleting my older debit card.
The problem is, your system asked for the card verification number, I typed it, and the website told me the card was declined. I have checked with my bank and everything is ok.
For the record, this also happened the last time I changed the payment method.
Please check this, I don't want any problems paying for my subscriptions.
Thank you.
Hello Sc8rpi8n_mjd,
It appears that you were able to get the payment method entered and applied successfully. The order has a new payment method applied that was accepted. I'm sorry that the payment system gives you trouble updating, but everything this time looks perfect and I expect no problems in shipping the order. If you have any questions or concerns, please let us know. Thank you!
Hi Sam.
Thank you for your help.
Even though the payment method may be ok, just now I have received a communication from my bank saying that I have a charge from Paizo, from two hours ago.
I still see Order 8104924 pending, and I have no new pdfs to download...
Is this charge ok??
Thanks.
Hello Sc8rpi8n_mjd,
This is entirely normal. Yesterday, I authorized your payment method to make sure that everything was alright with it. This process pings your bank to ensure that the card will be accepted when we finalize the charge. When we have an approved authorization, we can be confident that the order will ship and charge successfully. The charge will be finalized when your order ships during the 2 week shipping window we have for subscription orders. Until it ships, the order will be listed as "pending" and will shift of "complete" when it has left our warehouse and you've received the shipping confirmation email.
If you have any further questions or concerns please let us know. Thank you!