Sam Phelan Customer Service Representative |
Sam Phelan Customer Service Representative |
Hello Dagnir and Saurstalk,
I just tried the digital assets on both of your accounts, and they both worked perfect on my machine. I suggest trying a new browser or in incognito/private mode in your current browser to force a new sessions of the site and check for possible browser or machine interference. If this is not the issue, please let me know more details, such as if the asset appears to you at all, what it does when you try to download it.
If you haven't tried to download it since Thursday, this could also be the issue. I mentioned in another thread that while we put the PDFs live early in the morning, it wouldn't be unusual for it to take several hours for the change to update on every instance of the site.
Let me know what it looks like now if its still giving you trouble.